Call our No Win, No Fee personal injury team on
01924 588 168

Friends Legal (Marketing) Limited Complaints Procedure

All complaints, whether written or oral, must be reported to Compliance Officer of Friends Legal (Marketing) Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

79 Earles Meadow

Horsham

West Sussex

England

RH12 4HR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Financial Ombudsman Service if he is dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Financial Ombudsman Service who can be contacted at the following address;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Financial Ombudsman Service.

The idea that you might have to go to court in order to defend your personal injury claim can make people anxious. Everybody’s situation is different, and our Wakefield personal injury lawyers can advise you about whether or not you may have to attend a court hearing.

*Other costs may be payable

**Personal Injury Claims Wakefield have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

If you have suffered an injury in an accident that was not your fault then you could be entitled to make a compensation claim against the negligent party. If you have been partially to blame for an accident and / or your injuries then you can still make a compensation claim against the negligent party but the amount of compensation you can claim is likely to be reduced proportionally to take into account your own negligence.

*Other costs may be payable

**Personal Injury Claims Wakefield have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

You may have heard the phrase “no win no fee*” in reference to personal injury claims. A no win no fee arrangement, formally known as a Conditional Fee Agreement or CFA, is an agreement between solicitors** and their clients whereby the solicitor** agrees not to charge any fees to the client if the claim is unsuccessful and where the claim is successful the solicitor** can charge their fees in full, which will usually be paid for by the losing party (or their insurance company).

No Win No Fee Agreements

No win no fee agreements were introduced to give people access to justice regardless of their financial position. They also allow claimants to focus on recovery and assisting their personal injury solicitors** with making the claim without having to worry about legal fees. Our personal injury solicitors** in Wakefield all work on a no win no fee basis and they are happy work under this arrangement because if the claim is successful they can charge the defendant a success fee, which is like a bonus, in addition to their legal fees (limited to a maximum of 100% of the original fees).

Before entering into a no win no fee arrangement with your solicitor** you should ensure that you have read the CFA and are satisfied with its terms as there are many things that you should be aware of. For example, under the terms of the no win no fee agreement it is only your solicitor’s costs that will be covered. Disbursements such as court fees and barrister’s fees will not be covered. Furthermore, should the case go to court and be unsuccessful, you will be liable for the defendant’s legal costs as these will also not be covered. Although to prevent you from being liable for huge legal costs your solicitor** is required to advise and assist you with taking out After the Event Insurance (ATE), which will protect you from the having to pay the defendant’s legal costs.

Contact our Specialist Personal Injury Claims Lawyers in Wakefield

If you would like to make a personal injury claim then you should speak to one of our personal injury solicitors** in Wakefield within three years of the date of the accident that resulted in the injury.

Call us on 01924588168 If you would like to contact us online please complete our enquiry form here.

To prevent people from being sued many years after an event and to prevent claimants holding a claim over a potential defendant indefinitely there are time limits in place for making a personal injury claim. Before making a personal injury claim you should ensure that you aware of these time limits to make sure that you are not precluded from bringing a claim.

*Other costs may be payable

**Personal Injury Claims Wakefield have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Contact our Specialist Injury Claim Solicitors Wakefield
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